Waterbury Social Security Office
51 North Elm St, Suite 1, Waterbury, CT 06702
Verified against the SSA directory on May 23, 2026
The Waterbury Social Security office is one of 15 field offices in Connecticut, serving New Haven County and the surrounding area. It is the closest office for residents of Waterbury and 20 nearby communities, roughly 314,000 people. The nearest other Social Security office is in Meriden, about 12 miles away.
- nearby towns served
- 20
- people in service area
- 314K
- to next-nearest office
- 12 mi
- offices in Connecticut
- 15
- county
- New Haven County
Phone
- Local:
- (877) 405-4874
- National:
- 1-800-772-1213
- TTY:
- 1-800-325-0778
Waterbury office hours
Hours belowOpen 9am-4pm, Monday to Friday. Closed weekends and federal holidays.
| Monday | 9am to 4pm |
| Tuesday | 9am to 4pm |
| Wednesday | 9am to 4pm |
| Thursday | 9am to 4pm |
| Friday | 9am to 4pm |
| Saturday | Closed |
| Sunday | Closed |
Before you visit
- Most services now require an appointment. Call ahead at (877) 405-4874 or 1-800-772-1213 to book one.
- Bring a photo ID and your Social Security number.
- Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
- Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.
Directions to the Waterbury office
- New office Location Effective 5/2/12-office located at 51 north Elm, suite 1-office is just past the Waterbury Police Station on the left.
- Look for the sign in front of the Public parking Lot- Street parking also available.
- Two (2) parking Spaces for the Disabled are available in the Lot.
Waterbury office location
Services at the Waterbury Social Security office
Staff at the Waterbury office handle the full range of Social Security business, including:
- Apply for a new or replacement Social Security card
- Apply for retirement, disability (SSDI), or SSI benefits
- Change your name on your Social Security record
- Update direct deposit and mailing address
- Request proof of benefits or a benefit verification letter
- Get help enrolling in Medicare
- Check the status of an application or appeal
Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.
Towns served by the Waterbury office
Many nearby towns have no Social Security office of their own, so the Waterbury office is their closest option. It's the nearest field office for 20 surrounding communities, the largest is Waterbury (Town) (113,811 residents):
| Town | Distance | Population |
|---|---|---|
| Waterbury (Town), CT | 0.2 mi | 113,811 |
| Naugatuck (Town), CT | 4.8 mi | 31,433 |
| Naugatuck, CT | 4.9 mi | 31,433 |
| Watertown, CT | 5.8 mi | 22,110 |
| Wolcott, CT | 4.5 mi | 16,160 |
| Plymouth, CT | 7.7 mi | 11,659 |
| Oakville, CT | 3.6 mi | 9,679 |
| Prospect, CT | 5 mi | 9,344 |
| Middlebury, CT | 4.9 mi | 7,684 |
| Thomaston, CT | 8.1 mi | 7,453 |
| Watertown (CDP), CT | 5.4 mi | 3,620 |
| Thomaston (CDP), CT | 8.4 mi | 1,730 |
…and 8 more nearby communities closest to this office.
Other Social Security offices near Waterbury
More Social Security help
Frequently asked questions about the Waterbury office
- The Waterbury office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
- Do I need an appointment at the Waterbury office?
- Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (877) 405-4874 or 1-800-772-1213 to book one and reduce your wait.
- You can reach the office at (877) 405-4874 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
- Besides Waterbury, this is the closest office for about 20 surrounding communities, including Waterbury (Town), Oakville, Wolcott, Naugatuck (Town), Middlebury. There's a full list of nearby towns and distances on this page.
- The next-closest field office is in Meriden, about 12 miles away. Other nearby offices are listed on this page with their distances.
- In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.