What are the hours of the Richmond Social Security office?

The Richmond office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Richmond office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 838-8945 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Richmond Social Security office?

You can reach the office at (866) 838-8945 (TTY 1-859-624-3870), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Richmond Social Security office serve?

Besides Richmond, this is the closest office for about 9 surrounding communities, including Berea, Irvine, Ravenna, Clay City, Stanton. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Richmond?

The next-closest field office is in Lexington, about 23 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Richmond office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Richmond Social Security Office

1060 Gibson Bay Drive, Richmond, KY 40475

Verified against the SSA directory on May 23, 2026

The Richmond Social Security office is one of 25 field offices in Kentucky, serving Madison County and the surrounding area. It is the closest office for residents of Richmond and 9 nearby communities, roughly 28,000 people. The nearest other Social Security office is in Lexington, about 23 miles away.

nearby towns served: 9
people in service area: 28K
to next-nearest office: 23 mi
offices in Kentucky: 25
county: Madison County

Address

1060 Gibson Bay Drive
Richmond, KY 40475

Get directions

Phone

Local:: (866) 838-8945
National:: 1-800-772-1213
TTY:: 1-859-624-3870

Richmond office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (866) 838-8945 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Richmond office

Located on Gibson Bay drive Directly across from Madison Bank and Outback.turn east at the intersection of Highway 876 (bypass) and Gibson Bay drive, (light 12).
Please Obtain Alternate/cell Number for All Appointments.

Richmond office location

Open this location on OpenStreetMap →

37.73905, -84.26850 View on OpenStreetMap →

Services at the Richmond Social Security office

Staff at the Richmond office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Richmond office

Many nearby towns have no Social Security office of their own, so the Richmond office is their closest option. It's the nearest field office for 9 surrounding communities, the largest is Berea (15,924 residents):

Town	Distance	Population
Berea, KY	11.9 mi	15,924
Stanton, KY	23.6 mi	3,154
Irvine, KY	16.3 mi	2,333
Jeffersonville, KY	28.4 mi	1,716
Clay City, KY	20.8 mi	1,202
Brodhead, KY	24.5 mi	1,100
Camargo, KY	27.2 mi	1,024
McKee, KY	26 mi	805
Ravenna, KY	17.7 mi	564

Browse all Kentucky offices →

Other Social Security offices near Richmond

More Social Security help

All Kentucky offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Richmond office

What are the hours of the Richmond Social Security office?: The Richmond office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Richmond office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 838-8945 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Richmond Social Security office?: You can reach the office at (866) 838-8945 (TTY 1-859-624-3870), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Richmond Social Security office serve?: Besides Richmond, this is the closest office for about 9 surrounding communities, including Berea, Irvine, Ravenna, Clay City, Stanton. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Richmond?: The next-closest field office is in Lexington, about 23 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Richmond office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.