What are the hours of the Jackson Social Security office?

The Jackson office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Jackson office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 383-1593 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Jackson Social Security office?

You can reach the office at (888) 383-1593 (TTY 1-731-664-6935), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Jackson Social Security office serve?

Besides Jackson, this is the closest office for about 32 surrounding communities, including Three Way, Medina, Humboldt, Gadsden, Gibson. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Jackson?

The next-closest field office is in Dyersburg, about 40 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Jackson office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Jackson Social Security Office

415 Cheyenne Dr, Jackson, TN 38305

Verified against the SSA directory on May 23, 2026

The Jackson Social Security office is one of 27 field offices in Tennessee, serving Madison County and the surrounding area. It is the closest office for residents of Jackson and 32 nearby communities, roughly 62,000 people. The nearest other Social Security office is in Dyersburg, about 40 miles away.

nearby towns served: 32
people in service area: 62K
to next-nearest office: 40 mi
offices in Tennessee: 27
county: Madison County

Address

415 Cheyenne Dr
Jackson, TN 38305

Get directions

Phone

Local:: (888) 383-1593
National:: 1-800-772-1213
TTY:: 1-731-664-6935

Jackson office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (888) 383-1593 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Jackson office

From University Parkway, head north on Cheyenne drive.
We are near the north Station Post office.

Jackson office location

Open this location on OpenStreetMap →

35.69858, -88.83532 View on OpenStreetMap →

Services at the Jackson Social Security office

Staff at the Jackson office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Jackson office

Many nearby towns have no Social Security office of their own, so the Jackson office is their closest option. It's the nearest field office for 32 surrounding communities, the largest is Milan (8,170 residents):

Town	Distance	Population
Milan, TN	15.9 mi	8,170
Humboldt, TN	9.7 mi	7,855
Medina, TN	8 mi	5,234
Bells, TN	14.2 mi	2,485
Three Way, TN	5.5 mi	1,879
Gadsden, TN	10.2 mi	475
Gibson, TN	12.2 mi	362
Beech Bluff, TN	13.4 mi	307
Pinson, TN	15.8 mi	302
Medon, TN	16.8 mi	191
Lavinia, TN	14.3 mi	100
Luray, TN	16.3 mi	71

…and 20 more nearby communities closest to this office.

Browse all Tennessee offices →

Other Social Security offices near Jackson

More Social Security help

All Tennessee offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Jackson office

What are the hours of the Jackson Social Security office?: The Jackson office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Jackson office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 383-1593 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Jackson Social Security office?: You can reach the office at (888) 383-1593 (TTY 1-731-664-6935), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Jackson Social Security office serve?: Besides Jackson, this is the closest office for about 32 surrounding communities, including Three Way, Medina, Humboldt, Gadsden, Gibson. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Jackson?: The next-closest field office is in Dyersburg, about 40 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Jackson office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.