What are the hours of the New Britain Social Security office?

The New Britain office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the New Britain office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 858-6086 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the New Britain Social Security office?

You can reach the office at (866) 858-6086 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the New Britain Social Security office serve?

Besides New Britain, this is the closest office for about 11 surrounding communities, including New Britain (Town), Kensington, Newington, Newington (CDP), Plainville. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near New Britain?

The next-closest field office is in Hartford, about 9.0 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the New Britain office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

New Britain Social Security Office

1 Herald Square, Fl 2 Suite 201, New Britain, CT 06051

Verified against the SSA directory on May 23, 2026

The New Britain Social Security office is one of 15 field offices in Connecticut, serving Hartford County and the surrounding area. It is the closest office for residents of New Britain and 11 nearby communities, roughly 369,000 people. The nearest other Social Security office is in Hartford, about 9.0 miles away.

nearby towns served: 11
people in service area: 369K
to next-nearest office: 9.0 mi
offices in Connecticut: 15
county: Hartford County

Address

1 Herald Square
Fl 2 Suite 201
New Britain, CT 06051

Get directions

Phone

Local:: (866) 858-6086
National:: 1-800-772-1213
TTY:: 1-800-325-0778

New Britain office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (866) 858-6086 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the New Britain office

Exit 35 off I-84 in Either Direction, to Route 72 East,take Exit9 to Main St;take right Offexit, at next light take Right,then 2nd left.

New Britain office location

Open this location on OpenStreetMap →

41.66749, -72.78140 View on OpenStreetMap →

Services at the New Britain Social Security office

Staff at the New Britain office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the New Britain office

Many nearby towns have no Social Security office of their own, so the New Britain office is their closest option. It's the nearest field office for 11 surrounding communities, the largest is New Britain (Town) (73,841 residents):

Town	Distance	Population
New Britain (Town), CT	0.7 mi	73,841
Bristol (Town), CT	8.3 mi	60,661
Bristol, CT	8.7 mi	60,661
Newington, CT	2.9 mi	30,365
Newington (CDP), CT	3.6 mi	30,114
Farmington, CT	5.3 mi	26,645
Rocky Hill, CT	6.2 mi	20,746
Berlin, CT	4.3 mi	20,113
Avon, CT	9 mi	18,848
Plainville, CT	3.8 mi	17,445
Kensington, CT	2.3 mi	9,685

Browse all Connecticut offices →

Other Social Security offices near New Britain

More Social Security help

All Connecticut offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the New Britain office

What are the hours of the New Britain Social Security office?: The New Britain office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the New Britain office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 858-6086 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the New Britain Social Security office?: You can reach the office at (866) 858-6086 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the New Britain Social Security office serve?: Besides New Britain, this is the closest office for about 11 surrounding communities, including New Britain (Town), Kensington, Newington, Newington (CDP), Plainville. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near New Britain?: The next-closest field office is in Hartford, about 9.0 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the New Britain office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.