What are the hours of the Norwich Social Security office?

The Norwich office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Norwich office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 482-3170 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Norwich Social Security office?

You can reach the office at (888) 482-3170 (TTY 1-888-482-3170), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Norwich Social Security office serve?

Besides Norwich, this is the closest office for about 22 surrounding communities, including Norwich (Town), Preston, Bozrah, Montville, Oxoboxo River. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Norwich?

The next-closest field office is in New London, about 12 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Norwich office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Norwich Social Security Office

55 Main St, Ste 380, Norwich, CT 06360

Verified against the SSA directory on May 23, 2026

The Norwich Social Security office is one of 15 field offices in Connecticut, serving New London County and the surrounding area. It is the closest office for residents of Norwich and 22 nearby communities, roughly 153,000 people. The nearest other Social Security office is in New London, about 12 miles away.

nearby towns served: 22
people in service area: 153K
to next-nearest office: 12 mi
offices in Connecticut: 15
county: New London County

Address

55 Main St
Ste 380
Norwich, CT 06360

Get directions

Phone

Local:: (888) 482-3170
National:: 1-800-772-1213
TTY:: 1-888-482-3170

Norwich office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (888) 482-3170 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Norwich office

Our office is located in the Mercantile Exchange building.

Norwich office location

Open this location on OpenStreetMap →

41.52427, -72.07897 View on OpenStreetMap →

Services at the Norwich Social Security office

Staff at the Norwich office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Norwich office

Many nearby towns have no Social Security office of their own, so the Norwich office is their closest option. It's the nearest field office for 22 surrounding communities, the largest is Norwich (Town) (40,014 residents):

Town	Distance	Population
Norwich (Town), CT	1.7 mi	40,014
Montville, CT	5.8 mi	18,478
Ledyard, CT	7.1 mi	15,336
Preston, CT	3.8 mi	4,802
Lisbon, CT	6.4 mi	4,198
Jewett City, CT	7.6 mi	3,398
Sprague, CT	7.7 mi	2,950
Oxoboxo River, CT	6 mi	2,772
Bozrah, CT	5.2 mi	2,417
Franklin, CT	7.5 mi	1,862
Baltic, CT	6.4 mi	1,290
Mashantucket, CT	6.8 mi	225

…and 10 more nearby communities closest to this office.

Browse all Connecticut offices →

Other Social Security offices near Norwich

More Social Security help

All Connecticut offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Norwich office

What are the hours of the Norwich Social Security office?: The Norwich office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Norwich office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 482-3170 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Norwich Social Security office?: You can reach the office at (888) 482-3170 (TTY 1-888-482-3170), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Norwich Social Security office serve?: Besides Norwich, this is the closest office for about 22 surrounding communities, including Norwich (Town), Preston, Bozrah, Montville, Oxoboxo River. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Norwich?: The next-closest field office is in New London, about 12 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Norwich office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.