What are the hours of the New Castle Social Security office?

The New Castle office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the New Castle office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 667-7221 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the New Castle Social Security office?

You can reach the office at (866) 667-7221 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the New Castle Social Security office serve?

Besides New Castle, this is the closest office for about 27 surrounding communities, including Wilmington Manor, Newport, Elsmere, Wilmington, Pennsville. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near New Castle?

The next-closest field office is in Elkton, about 12 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the New Castle office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

New Castle Social Security Office

920 W Basin Road, Suite 200, New Castle, DE 19720

Verified against the SSA directory on May 23, 2026

The New Castle Social Security office is one of 3 field offices in Delaware, serving New Castle County and the surrounding area. It is the closest office for residents of New Castle and 27 nearby communities, roughly 239,000 people. The nearest other Social Security office is in Elkton, about 12 miles away.

nearby towns served: 27
people in service area: 239K
to next-nearest office: 12 mi
offices in Delaware: 3
county: New Castle County

Address

920 W Basin Road
Suite 200
New Castle, DE 19720

Get directions

Phone

Local:: (866) 667-7221
National:: 1-800-772-1213
TTY:: 1-800-325-0778

New Castle office hours

Hours below

Monday	9am to 4pm
Tuesday	10am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (866) 667-7221 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the New Castle office

Office is located at 920 W.
Basin Road behind the News Journal Bldg.
Frm 141S make A U-turn at Commons Boulevard east (Route 37).
Stay in right Lane.
Pass the News Journal Bldg and make next right.
Follow Road back to the last Bldg.
Office is on 2nd floor Above the parking Garage.
From 141N pass the News Journal Bldg and make the next right.
Follow Road back to the last building.
Office is on the 2nd floor Above the parking Garage.

New Castle office location

Open this location on OpenStreetMap →

39.69692, -75.59548 View on OpenStreetMap →

Services at the New Castle Social Security office

Staff at the New Castle office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the New Castle office

Many nearby towns have no Social Security office of their own, so the New Castle office is their closest option. It's the nearest field office for 27 surrounding communities, the largest is Wilmington (70,750 residents):

Town	Distance	Population
Wilmington, DE	4.3 mi	70,750
Bear, DE	5.7 mi	21,397
Pennsville, DE	5.2 mi	11,968
Pike Creek Valley, DE	6.1 mi	11,346
Wilmington Manor, DE	0.9 mi	8,335
Carneys Point, DE	6.7 mi	7,302
Pike Creek, DE	6.2 mi	6,987
Edgemoor, DE	6.3 mi	6,483
Elsmere, DE	2.9 mi	6,157
Greenville, DE	5.7 mi	2,448
Bellefonte, DE	6.6 mi	1,220
Newport, DE	1.4 mi	893

…and 15 more nearby communities closest to this office.

Browse all Delaware offices →

Other Social Security offices near New Castle

More Social Security help

All Delaware offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the New Castle office

What are the hours of the New Castle Social Security office?: The New Castle office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the New Castle office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 667-7221 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the New Castle Social Security office?: You can reach the office at (866) 667-7221 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the New Castle Social Security office serve?: Besides New Castle, this is the closest office for about 27 surrounding communities, including Wilmington Manor, Newport, Elsmere, Wilmington, Pennsville. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near New Castle?: The next-closest field office is in Elkton, about 12 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the New Castle office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.