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Carbondale, IL Social Security office at 250 W Cherry St, 62901

250 W Cherry St, Rm 104, Carbondale, IL 62901

Verified against the SSA directory on July 2, 2026

The Carbondale Social Security office is one of 47 field offices in Illinois, serving Jackson County / Williamson County and the surrounding area. It is the closest office for residents of Carbondale and 50 nearby communities, roughly 102,000 people. The nearest other Social Security office is in West Frankfort, about 19 miles away.

nearby towns served
50
people in service area
102K
to next-nearest office
19 mi
offices in Illinois
47
county
Jackson County / Williamson County

Address

250 W Cherry St
Rm 104
Carbondale, IL 62901

Get directions

Phone

National:
1-800-772-1213
TTY:
1-618-549-6381
Fax: (833) 950-3441

Carbondale office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday 9am to 4pm
Tuesday 9am to 4pm
Wednesday 9am to 4pm
Thursday 9am to 4pm
Friday 9am to 4pm
Saturday Closed
Sunday Closed

Before you visit

  • Most services now require an appointment. Call ahead at (877) 714-0377 or 1-800-772-1213 to book one.
  • Bring a photo ID and your Social Security number.
  • Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
  • Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Carbondale office

Corner of Cherry and University in the Federal Building-behind Varsity Theater.

Carbondale office location

37.72338, -89.21730 View on OpenStreetMap →

Services at the Carbondale Social Security office

Staff at the Carbondale office handle the full range of Social Security business, including:

  • Apply for a new or replacement Social Security card
  • Apply for retirement, disability (SSDI), or SSI benefits
  • Change your name on your Social Security record
  • Update direct deposit and mailing address
  • Request proof of benefits or a benefit verification letter
  • Get help enrolling in Medicare
  • Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Closest Social Security office for nearby towns

These nearby towns do not have a separate active Social Security office page here. Based on town and office coordinates, the Carbondale office is the closest active office listed for them. Use this page for the office address, hours, phone number, and directions.

Nearby town Closest office Distance
Carbondale (Township), IL Carbondale office 0.6 mi
Murphysboro (Township), IL Carbondale office 5.4 mi
Makanda (Township), IL Carbondale office 6 mi
De Soto, IL Carbondale office 6.5 mi
De Soto (Township), IL Carbondale office 6.5 mi
Cambria, IL Carbondale office 6.7 mi
Murphysboro, IL Carbondale office 7 mi
Makanda, IL Carbondale office 7.3 mi
Blairsville, IL Carbondale office 7.9 mi
Carterville, IL Carbondale office 8.1 mi
Somerset, IL Carbondale office 8.1 mi
Harrison, IL Carbondale office 8.3 mi
Show all 48 nearby towns closest to this office
Nearby town Closest office Distance
Crainville, IL Carbondale office 8.4 mi
Hurst, IL Carbondale office 8.6 mi
Colp, IL Carbondale office 9.4 mi
Pomona, IL Carbondale office 9.4 mi
Bush, IL Carbondale office 9.5 mi
Alto Pass, IL Carbondale office 11.9 mi
Sand Ridge, IL Carbondale office 12 mi
Elk, IL Carbondale office 12.7 mi
Elkville, IL Carbondale office 12.9 mi
Cobden, IL Carbondale office 13.4 mi
Vergennes Township, IL Carbondale office 13.7 mi
Vergennes, IL Carbondale office 13.9 mi
Levan, IL Carbondale office 14 mi
Gorham, IL Carbondale office 14.7 mi
Grand Tower Township, IL Carbondale office 14.9 mi
Dowell, IL Carbondale office 15 mi
Grand Tower, IL Carbondale office 16.7 mi
Ora, IL Carbondale office 16.8 mi
Goreville, IL Carbondale office 17.8 mi
Anna, IL Carbondale office 18.2 mi
Fountain Bluff, IL Carbondale office 18.8 mi
Ava, IL Carbondale office 19 mi
Kinkaid, IL Carbondale office 19.2 mi
Altenburg, MO Carbondale office 21.1 mi
Buncombe, IL Carbondale office 21.8 mi
Frohna, MO Carbondale office 22.9 mi
Bradley, IL Carbondale office 23.1 mi
Campbell Hill, IL Carbondale office 23.1 mi
Degognia, IL Carbondale office 23.3 mi
Pinckneyville, IL Carbondale office 26.2 mi
Cypress, IL Carbondale office 27.1 mi
Willisville, IL Carbondale office 27.1 mi
Rockwood, IL Carbondale office 27.6 mi
Cutler, IL Carbondale office 28.6 mi
Percy, IL Carbondale office 29.8 mi
Steeleville, IL Carbondale office 31 mi

Browse all Illinois offices →

Other Social Security offices near Carbondale

More Social Security help

All Illinois offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Carbondale office

What are the hours of the Carbondale Social Security office?
The Carbondale office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Carbondale office?
Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (877) 714-0377 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Carbondale Social Security office?
You can reach the office at (877) 714-0377 (TTY 1-618-549-6381), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Carbondale Social Security office serve?
Besides Carbondale, this is the closest office for about 50 surrounding communities, including Carbondale (Township), Murphysboro (Township), Makanda (Township), De Soto, De Soto (Township). There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Carbondale?
The next-closest field office is in West Frankfort, about 19 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Carbondale office?
In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.