West Frankfort, IL Social Security office at 1005 Factory Outlet Dr, 62896

Directions to the West Frankfort office

• Office is located just west of the exit off I-57 at mile Marker 65 on Factory Outlet drive across the Street from the Factory Outlet Stores N.
• Take exit 65 off of I-57; go west to first Street on right S.
• Take exit 65 off of I-57; go west over interstate to first St on Route E.
• Take St route 149 west over interstate to first Street on right W.
• Take St route 149 east to Factory Outlet drive; office is across the Street from the Factory Outlet Mall.

West Frankfort office location

Services at the West Frankfort Social Security office

Staff at the West Frankfort office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Closest Social Security office for nearby towns

These nearby towns do not have a separate active Social Security office page here. Based on town and office coordinates, the West Frankfort office is the closest active office listed for them. Use this page for the office address, hours, phone number, and directions.

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Frequently asked questions about the West Frankfort office

What are the hours of the West Frankfort Social Security office?

The West Frankfort office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the West Frankfort office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 223-8869 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the West Frankfort Social Security office?

You can reach the office at (888) 223-8869 (TTY 1-618-937-3258), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the West Frankfort Social Security office serve?

Besides West Frankfort, this is the closest office for about 40 surrounding communities, including Denning, Orient, Freeman Spur, Frankfort, Zeigler. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near West Frankfort?

The next-closest field office is in Carbondale, about 19 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the West Frankfort office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.