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Normal, IL Social Security office at 328 Susan Dr, 61761

328 Susan Dr, Ste 100, Normal, IL 61761

Verified against the SSA directory on July 2, 2026

The Normal Social Security office is one of 47 field offices in Illinois, serving McLean County and the surrounding area. It is the closest office for residents of Normal and 99 nearby communities, roughly 341,000 people. The nearest other Social Security office is in Pekin, about 34 miles away.

nearby towns served
99
people in service area
341K
to next-nearest office
34 mi
offices in Illinois
47
county
McLean County

Address

328 Susan Dr
Ste 100
Normal, IL 61761

Get directions

Phone

National:
1-800-772-1213
Fax: (833) 950-3107

Normal office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday 9am to 4pm
Tuesday 9am to 4pm
Wednesday 9am to 4pm
Thursday 9am to 4pm
Friday 9am to 4pm
Saturday Closed
Sunday Closed

Before you visit

  • Most services now require an appointment. Call ahead at (877) 405-4640 or 1-800-772-1213 to book one.
  • Bring a photo ID and your Social Security number.
  • Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
  • Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Normal office

  • The office is in Suite 100 at the corner of Fort Jesse Road and Susan Drive, just east of Veterans Parkway and a tenth of a mile north of the Normal Walmart Supercenter.
  • Connect Transit buses serve the area and there's a parking lot on-site.

Normal office location

40.51511, -88.94736 View on OpenStreetMap →

Services at the Normal Social Security office

Staff at the Normal office handle the full range of Social Security business, including:

  • Apply for a new or replacement Social Security card
  • Apply for retirement, disability (SSDI), or SSI benefits
  • Change your name on your Social Security record
  • Update direct deposit and mailing address
  • Request proof of benefits or a benefit verification letter
  • Get help enrolling in Medicare
  • Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Closest Social Security office for nearby towns

These nearby towns do not have a separate active Social Security office page here. Based on town and office coordinates, the Normal office is the closest active office listed for them. Use this page for the office address, hours, phone number, and directions.

Nearby town Closest office Distance
Normal (Township), IL Normal office 2.5 mi
Bloomington City, IL Normal office 3 mi
Bloomington, IL Normal office 3.2 mi
Towanda, IL Normal office 4.2 mi
Towanda (Township), IL Normal office 4.6 mi
Bloomington (Township), IL Normal office 6.6 mi
Hudson, IL Normal office 6.6 mi
Old Town, IL Normal office 6.7 mi
Twin Grove, IL Normal office 7.1 mi
Dry Grove, IL Normal office 7.9 mi
Hudson (Township), IL Normal office 8 mi
Money Creek, IL Normal office 8.8 mi
Show all 89 nearby towns closest to this office
Nearby town Closest office Distance
Downs, IL Normal office 9.1 mi
Shirley, IL Normal office 9.6 mi
Dale, IL Normal office 9.8 mi
White Oak, IL Normal office 9.9 mi
Carlock, IL Normal office 10.7 mi
Dawson, IL Normal office 11.2 mi
Kappa, IL Normal office 11.6 mi
Downs Township, IL Normal office 12 mi
Randolph, IL Normal office 12 mi
Danvers, IL Normal office 12.1 mi
Cooksville, IL Normal office 12.3 mi
Lexington, IL Normal office 12.3 mi
Lexington Township, IL Normal office 12.7 mi
Ellsworth, IL Normal office 12.9 mi
El Paso Township, IL Normal office 13.5 mi
Danvers Township, IL Normal office 14 mi
Heyworth, IL Normal office 14 mi
Gridley Township, IL Normal office 14.3 mi
Funks Grove, IL Normal office 14.4 mi
Allin, IL Normal office 14.6 mi
Le Roy, IL Normal office 14.8 mi
Congerville, IL Normal office 15.2 mi
Chenoa Township, IL Normal office 15.5 mi
El Paso, IL Normal office 16 mi
Gridley, IL Normal office 16.1 mi
Empire, IL Normal office 16.3 mi
Arrowsmith, IL Normal office 17.2 mi
Arrowsmith Township, IL Normal office 18 mi
Wilson, IL Normal office 18 mi
Mclean, IL Normal office 18.1 mi
Goodfield, IL Normal office 18.2 mi
Lawndale, IL Normal office 18.4 mi
Secor, IL Normal office 18.5 mi
Mount Hope, IL Normal office 19 mi
Panola, IL Normal office 19 mi
Wapella Township, IL Normal office 19 mi
Panola Township, IL Normal office 19.5 mi
Waynesville Township, IL Normal office 19.6 mi
Chenoa, IL Normal office 19.7 mi
Olio, IL Normal office 19.8 mi
Waldo, IL Normal office 19.9 mi
Rutledge, IL Normal office 20.4 mi
Wapella, IL Normal office 20.4 mi
Waynesville, IL Normal office 21.2 mi
Pike, IL Normal office 21.4 mi
Yates, IL Normal office 21.8 mi
Anchor, IL Normal office 21.9 mi
Anchor Township, IL Normal office 22.6 mi
Atlanta Township, IL Normal office 23 mi
Saybrook, IL Normal office 23 mi
Atlanta, IL Normal office 23.2 mi
Cropsey, IL Normal office 23.3 mi
Cheney S Grove, IL Normal office 23.5 mi
Belle Prairie, IL Normal office 24.3 mi
Benson, IL Normal office 24.9 mi
Eppards Point, IL Normal office 25.5 mi
Flanagan, IL Normal office 25.5 mi
Nebraska, IL Normal office 25.5 mi
Indian Grove, IL Normal office 25.7 mi
Minonk Township, IL Normal office 25.8 mi
Minonk, IL Normal office 27.3 mi
Rooks Creek, IL Normal office 27.5 mi
Fairbury, IL Normal office 27.8 mi
Avoca, IL Normal office 29.6 mi
Sullivant, IL Normal office 29.9 mi
Fayette, IL Normal office 30 mi
Sibley, IL Normal office 30.1 mi
Pontiac, IL Normal office 30.3 mi
Pontiac Township, IL Normal office 30.3 mi
Strawn, IL Normal office 30.4 mi
Forrest Township, IL Normal office 31.2 mi
Forrest, IL Normal office 32.5 mi
Owego, IL Normal office 33.8 mi
Pleasant Ridge, IL Normal office 34 mi
Esmen, IL Normal office 35.4 mi
Germanville, IL Normal office 36 mi
Chatsworth Township, IL Normal office 36.5 mi

Browse all Illinois offices →

Other Social Security offices near Normal

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Frequently asked questions about the Normal office

What are the hours of the Normal Social Security office?
The Normal office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Normal office?
Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (877) 405-4640 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Normal Social Security office?
You can reach the office at (877) 405-4640, or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Normal Social Security office serve?
Besides Normal, this is the closest office for about 99 surrounding communities, including Normal (Township), Bloomington City, Bloomington, Towanda, Towanda (Township). There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Normal?
The next-closest field office is in Pekin, about 34 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Normal office?
In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.