What are the hours of the Normal Social Security office?

The Normal office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Normal office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (877) 405-4640 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Normal Social Security office?

You can reach the office at (877) 405-4640, or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Normal Social Security office serve?

Besides Normal, this is the closest office for about 99 surrounding communities, including Normal (Township), Bloomington City, Bloomington, Towanda, Towanda (Township). There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Normal?

The next-closest field office is in Pekin, about 34 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Normal office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Normal Social Security Office

328 Susan Dr, Ste 100, Normal, IL 61761

Verified against the SSA directory on May 23, 2026

The Normal Social Security office is one of 47 field offices in Illinois, serving McLean County and the surrounding area. It is the closest office for residents of Normal and 99 nearby communities, roughly 341,000 people. The nearest other Social Security office is in Pekin, about 34 miles away.

nearby towns served: 99
people in service area: 341K
to next-nearest office: 34 mi
offices in Illinois: 47
county: McLean County

Address

328 Susan Dr
Ste 100
Normal, IL 61761

Get directions

Phone

Local:: (877) 405-4640
National:: 1-800-772-1213

Normal office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (877) 405-4640 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Normal office

The office is in Suite 100 at the corner of Fort Jesse Road and Susan Drive, just east of Veterans Parkway and a tenth of a mile north of the Normal Walmart Supercenter.
Connect Transit buses serve the area and there's a parking lot on-site.

Normal office location

Open this location on OpenStreetMap →

40.51511, -88.94736 View on OpenStreetMap →

Services at the Normal Social Security office

Staff at the Normal office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Normal office

Many nearby towns have no Social Security office of their own, so the Normal office is their closest option. It's the nearest field office for 99 surrounding communities, the largest is Bloomington City (78,283 residents):

Town	Distance	Population
Bloomington City, IL	3 mi	78,283
Bloomington, IL	3.2 mi	78,283
Normal (Township), IL	2.5 mi	52,879
Old Town, IL	6.7 mi	3,387
Bloomington (Township), IL	6.6 mi	2,591
Hudson (Township), IL	8 mi	2,469
Towanda (Township), IL	4.6 mi	1,977
Hudson, IL	6.6 mi	1,735
Dry Grove, IL	7.9 mi	1,517
Twin Grove, IL	7.1 mi	1,243
Money Creek, IL	8.8 mi	1,050
Towanda, IL	4.2 mi	426

…and 87 more nearby communities closest to this office.

Browse all Illinois offices →

Other Social Security offices near Normal

More Social Security help

All Illinois offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Normal office

What are the hours of the Normal Social Security office?: The Normal office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Normal office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (877) 405-4640 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Normal Social Security office?: You can reach the office at (877) 405-4640, or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Normal Social Security office serve?: Besides Normal, this is the closest office for about 99 surrounding communities, including Normal (Township), Bloomington City, Bloomington, Towanda, Towanda (Township). There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Normal?: The next-closest field office is in Pekin, about 34 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Normal office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.