What are the hours of the Franklin Social Security office?

The Franklin office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Franklin office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 562-0738 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Franklin Social Security office?

You can reach the office at (866) 562-0738 (TTY 1-828-524-0631), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Franklin Social Security office serve?

Besides Franklin, this is the closest office for about 30 surrounding communities, including Forest Hills, Glenville, Webster, Cullowhee, Highlands. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Franklin?

The next-closest field office is in Hendersonville, about 52 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Franklin office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Franklin Social Security Office

2123 Lakeside Dr, Franklin, NC 28734

Verified against the SSA directory on May 23, 2026

The Franklin Social Security office is one of 36 field offices in North Carolina, serving Macon County and the surrounding area. It is the closest office for residents of Franklin and 30 nearby communities, roughly 29,000 people. The nearest other Social Security office is in Hendersonville, about 52 miles away.

nearby towns served: 30
people in service area: 29K
to next-nearest office: 52 mi
offices in North Carolina: 36
county: Macon County

Address

2123 Lakeside Dr
Franklin, NC 28734

Get directions

Phone

Local:: (866) 562-0738
National:: 1-800-772-1213
TTY:: 1-828-524-0631

Franklin office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (866) 562-0738 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Franklin office

From US 441 Business route, turn on Lake Emory Road.
Turn left on Lakeside drive.
Office is first left on Lakeside drive.

Franklin office location

Open this location on OpenStreetMap →

35.19290, -83.36922 View on OpenStreetMap →

Services at the Franklin Social Security office

Staff at the Franklin office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Franklin office

Many nearby towns have no Social Security office of their own, so the Franklin office is their closest option. It's the nearest field office for 30 surrounding communities, the largest is Cullowhee (6,798 residents):

Town	Distance	Population
Cullowhee, NC	13.7 mi	6,798
Sylva, NC	14.9 mi	2,618
Bryson City, NC	17 mi	1,443
Highlands, NC	13.7 mi	1,088
Cashiers, NC	16.5 mi	728
Sky Valley, NC	14.3 mi	480
Webster, NC	13.6 mi	382
Dillard, NC	15.4 mi	335
Forest Hills, NC	12.3 mi	310
Dillsboro, NC	13.9 mi	212
Glenville, NC	13.6 mi	99
Whittier, NC	16.7 mi	n/a

…and 18 more nearby communities closest to this office.

Browse all North Carolina offices →

Other Social Security offices near Franklin

More Social Security help

All North Carolina offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Franklin office

What are the hours of the Franklin Social Security office?: The Franklin office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Franklin office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 562-0738 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Franklin Social Security office?: You can reach the office at (866) 562-0738 (TTY 1-828-524-0631), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Franklin Social Security office serve?: Besides Franklin, this is the closest office for about 30 surrounding communities, including Forest Hills, Glenville, Webster, Cullowhee, Highlands. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Franklin?: The next-closest field office is in Hendersonville, about 52 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Franklin office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.