Shelby Social Security Office

Directions to the Shelby office

• Do not Release Administrative # to the Public.
• Highway 18 north and Schenck St Intersect in front of Cleveland Regional Medical Center.
• Cvs Pharmacy is across the Street from the Hospital and is on the corner of Highway 18 and Schenck St.
• The Ssa office is on the right side of Schenck St.

Shelby office location

Services at the Shelby Social Security office

Staff at the Shelby office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Shelby office

Many nearby towns have no Social Security office of their own, so the Shelby office is their closest option. It's the nearest field office for 31 surrounding communities, the largest is Boiling Springs (4,536 residents):

…and 19 more nearby communities closest to this office.

Browse all North Carolina offices →

Other Social Security offices near Shelby

More Social Security help

Frequently asked questions about the Shelby office

What are the hours of the Shelby Social Security office?

The Shelby office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Shelby office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (877) 405-3576 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Shelby Social Security office?

You can reach the office at (877) 405-3576 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Shelby Social Security office serve?

Besides Shelby, this is the closest office for about 31 surrounding communities, including Light Oak, Patterson Springs, Kingstown, Lattimore, Earl. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Shelby?

The next-closest field office is in Gastonia, about 22 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Shelby office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.