New Castle Social Security Office

Directions to the New Castle office

• Office is located at 1708 Wilmington Road, also Known as Pa route 18.
• Traveling from route 60, take State Street exit and follow US route 224 eastbound for 2.8 miles to Pa route 18 in the Downtown Area.
• Turn left onto Pa route 18 at the intersection and travel 1.2 miles to the office in Call's Plaza on the right.
• Although parking Spaces are not Desi Gnated as Handicapped Spaces, parking is Readily available in front of the office.
• Passengers can also be Dropped off at the Main entrance of the building.

New Castle office location

Services at the New Castle Social Security office

Staff at the New Castle office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the New Castle office

Many nearby towns have no Social Security office of their own, so the New Castle office is their closest option. It's the nearest field office for 51 surrounding communities, the largest is Neshannock (9,784 residents):

…and 39 more nearby communities closest to this office.

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Other Social Security offices near New Castle

More Social Security help

Frequently asked questions about the New Castle office

What are the hours of the New Castle Social Security office?

The New Castle office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the New Castle office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 331-5286 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the New Castle Social Security office?

You can reach the office at (866) 331-5286 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the New Castle Social Security office serve?

Besides New Castle, this is the closest office for about 51 surrounding communities, including New Castle Northwest, Oakwood, Neshannock, Oakland, Union. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near New Castle?

The next-closest field office is in Youngstown, about 16 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the New Castle office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.