Scranton Social Security Office
300 Lackawanna Ave, Suite 117 the Marketplace at Steamtown, Scranton, PA 18503
Verified against the SSA directory on May 23, 2026
The Scranton Social Security office is one of 56 field offices in Pennsylvania, serving Lackawanna County and the surrounding area. It is the closest office for residents of Scranton and 104 nearby communities, roughly 266,000 people. The nearest other Social Security office is in Wilkes Barre, about 16 miles away.
- nearby towns served
- 104
- people in service area
- 266K
- to next-nearest office
- 16 mi
- offices in Pennsylvania
- 56
- county
- Lackawanna County
Phone
- Local:
- (866) 635-0767
- National:
- 1-800-772-1213
- TTY:
- 1-800-325-0778
Scranton office hours
Hours belowOpen 9am-4pm, Monday to Friday. Closed weekends and federal holidays.
| Monday | 9am to 4pm |
| Tuesday | 9am to 4pm |
| Wednesday | 9am to 4pm |
| Thursday | 9am to 4pm |
| Friday | 9am to 4pm |
| Saturday | Closed |
| Sunday | Closed |
Before you visit
- Most services now require an appointment. Call ahead at (866) 635-0767 or 1-800-772-1213 to book one.
- Bring a photo ID and your Social Security number.
- Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
- Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.
Directions to the Scranton office
- Office located in Oppenheim building first floor, across from the Marketplace at Steamtown Shopping Mall, in Downtown Scranton.
- Onsite parking is not available at this Location.
- Passengers can be Dropped off at the Main entrance of the building.
Scranton office location
Services at the Scranton Social Security office
Staff at the Scranton office handle the full range of Social Security business, including:
- Apply for a new or replacement Social Security card
- Apply for retirement, disability (SSDI), or SSI benefits
- Change your name on your Social Security record
- Update direct deposit and mailing address
- Request proof of benefits or a benefit verification letter
- Get help enrolling in Medicare
- Check the status of an application or appeal
Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.
Towns served by the Scranton office
Many nearby towns have no Social Security office of their own, so the Scranton office is their closest option. It's the nearest field office for 104 surrounding communities, the largest is Dunmore (13,989 residents):
| Town | Distance | Population |
|---|---|---|
| Dunmore, PA | 1.9 mi | 13,989 |
| Old Forge, PA | 4.4 mi | 8,552 |
| Taylor, PA | 2.3 mi | 6,282 |
| Dickson City, PA | 5.3 mi | 6,033 |
| Moosic, PA | 5.3 mi | 5,976 |
| Olyphant, PA | 5.3 mi | 5,395 |
| Duryea, PA | 5.8 mi | 5,041 |
| Throop, PA | 4.1 mi | 4,081 |
| Newton, PA | 5.7 mi | 2,866 |
| Roaring Brook, PA | 5.1 mi | 2,289 |
| Chinchilla, PA | 4.7 mi | 2,133 |
| Ransom, PA | 5.4 mi | 1,408 |
…and 92 more nearby communities closest to this office.
Other Social Security offices near Scranton
More Social Security help
Frequently asked questions about the Scranton office
- The Scranton office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
- Do I need an appointment at the Scranton office?
- Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 635-0767 or 1-800-772-1213 to book one and reduce your wait.
- You can reach the office at (866) 635-0767 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
- Besides Scranton, this is the closest office for about 104 surrounding communities, including Dunmore, Taylor, Throop, Old Forge, Chinchilla. There's a full list of nearby towns and distances on this page.
- The next-closest field office is in Wilkes Barre, about 16 miles away. Other nearby offices are listed on this page with their distances.
- In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.