Jacksonville Social Security Office

Directions to the Jacksonville office

• Office is located at 1685 Dunn Avenue.
• Next door to Vystar Credit Union,and across the Street from Highland Public Library.
• The Public may call 1-800-772-1213 or 1-866-635-0789.
• City Buses P7 and Ns-14,route Ct1.
• We can handle your needs online or by Phone, but if you need to visit our office, the best time to do so is Tuesday and Friday.
• Thank you.

Jacksonville office location

Services at the Jacksonville Social Security office

Staff at the Jacksonville office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Jacksonville office

Many nearby towns have no Social Security office of their own, so the Jacksonville office is their closest option. It's the nearest field office for 10 surrounding communities, the largest is Kingsland (19,075 residents):

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Other Social Security offices near Jacksonville

More Social Security help

Frequently asked questions about the Jacksonville office

What are the hours of the Jacksonville Social Security office?

The Jacksonville office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Jacksonville office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 635-0789 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Jacksonville Social Security office?

You can reach the office at (866) 635-0789 (TTY 1-904-696-0772), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Jacksonville Social Security office serve?

Besides Jacksonville, this is the closest office for about 10 surrounding communities, including Nassau Village-Ratliff, Callahan, Yulee, Baldwin, Fernandina Beach. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Jacksonville?

Yes, Jacksonville has more than one Social Security office. The next-closest is on 7185 Bentley Road, about 14 miles away. Every nearby office is listed on this page with its distance and a link.

Can I replace my Social Security card without visiting the Jacksonville office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.