Jacksonville Social Security Office

Directions to the Jacksonville office

• You can get to the office by turning onto Bonneval Road at the intersection with J.
• Turner Butler Boulevard which is located between I- 95 and Phillips highway.
• Follow the Road around Until you see the Ssa building on your left.
• You can also get to the office by turning onto Bonneval Road from Phillips highway one block south of J.
• Turner Butler Boulevard.
• The Ssa building will be on your right.
• Same hours of Operation for Co-located Card Center.
• Bus route 17.

Jacksonville office location

Services at the Jacksonville Social Security office

Staff at the Jacksonville office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Jacksonville office

Many nearby towns have no Social Security office of their own, so the Jacksonville office is their closest option. It's the nearest field office for 16 surrounding communities, the largest is Fruit Cove (33,038 residents):

…and 4 more nearby communities closest to this office.

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Other Social Security offices near Jacksonville

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Frequently asked questions about the Jacksonville office

What are the hours of the Jacksonville Social Security office?

The Jacksonville office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Jacksonville office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (877) 409-8424 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Jacksonville Social Security office?

You can reach the office at (877) 409-8424 (TTY 1-904-296-9971), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Jacksonville Social Security office serve?

Besides Jacksonville, this is the closest office for about 16 surrounding communities, including Orange Park, Bellair-Meadowbrook Terrace, Fruit Cove, Fleming Island, Jacksonville Beach. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Jacksonville?

Yes, Jacksonville has more than one Social Security office. The next-closest is on 1685 Dunn Ave, about 14 miles away. Every nearby office is listed on this page with its distance and a link.

Can I replace my Social Security card without visiting the Jacksonville office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.