Sterling Social Security Office

Directions to the Sterling office

• We are located on highway 2 (which is also Known as Lincolnway), at the 35th Avenue Street light and across the Street from Aldi Foods.
• We are on T he east Edge of Sterling, Il.

Sterling office location

Services at the Sterling Social Security office

Staff at the Sterling office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Sterling office

Many nearby towns have no Social Security office of their own, so the Sterling office is their closest option. It's the nearest field office for 96 surrounding communities, the largest is Sterling (Township) (17,221 residents):

…and 84 more nearby communities closest to this office.

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Other Social Security offices near Sterling

More Social Security help

Frequently asked questions about the Sterling office

What are the hours of the Sterling Social Security office?

The Sterling office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Sterling office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 789-1093 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Sterling Social Security office?

You can reach the office at (866) 789-1093 (TTY 1-815-625-0657), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Sterling Social Security office serve?

Besides Sterling, this is the closest office for about 96 surrounding communities, including Sterling (Township), Nelson, Rock Falls, Coloma, Nelson (Township). There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Sterling?

The next-closest field office is in Freeport, about 34 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Sterling office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.