What are the hours of the Council Bluffs Social Security office?

The Council Bluffs office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Council Bluffs office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 331-9094 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Council Bluffs Social Security office?

You can reach the office at (866) 331-9094 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Council Bluffs Social Security office serve?

Besides Council Bluffs, this is the closest office for about 57 surrounding communities, including Omaha, Carter Lake, Bellevue, Offutt AFB, Crescent. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Council Bluffs?

The next-closest field office is in Omaha, about 10 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Council Bluffs office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Council Bluffs Social Security Office

20 Arena Way, Suite 1, Council Bluffs, IA 51501

Verified against the SSA directory on June 2, 2026

The Council Bluffs Social Security office is one of 17 field offices in Iowa, serving Pottawattamie County and the surrounding area. It is the closest office for residents of Council Bluffs and 57 nearby communities, roughly 610,000 people. The nearest other Social Security office is in Omaha, about 10 miles away.

nearby towns served: 57
people in service area: 610K
to next-nearest office: 10 mi
offices in Iowa: 17
county: Pottawattamie County

Address

20 Arena Way
Suite 1
Council Bluffs, IA 51501

Get directions

Phone

Local:: (866) 331-9094
National:: 1-800-772-1213
TTY:: 1-800-325-0778

Council Bluffs office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (866) 331-9094 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Council Bluffs office

Take I-80 to the 24th St exit.
Go north on 24th St to Mid America drive.
Go west on Mid America drive to Arena Way.
We are located just north of the Bass Pro Shop.

Council Bluffs office location

Open this location on OpenStreetMap →

41.23704, -95.89209 View on OpenStreetMap →

Services at the Council Bluffs Social Security office

Staff at the Council Bluffs office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Council Bluffs office

Many nearby towns have no Social Security office of their own, so the Council Bluffs office is their closest option. It's the nearest field office for 57 surrounding communities, the largest is Omaha (487,300 residents):

Town	Distance	Population
Omaha, IA	2.8 mi	487,300
Bellevue, IA	6.9 mi	63,737
Offutt AFB, IA	8.2 mi	5,280
Glenwood, IA	15.3 mi	5,170
Carter Lake, IA	3.9 mi	3,783
Treynor, IA	14.5 mi	1,068
Underwood, IA	15.2 mi	957
Crescent, IA	9 mi	626
Mineola, IA	12.1 mi	220
McClelland, IA	12.6 mi	147
Weston, IA	10.6 mi	138
La Platte, IA	11.3 mi	136

…and 45 more nearby communities closest to this office.

Browse all Iowa offices →

Other Social Security offices near Council Bluffs

More Social Security help

All Iowa offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Council Bluffs office

What are the hours of the Council Bluffs Social Security office?: The Council Bluffs office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Council Bluffs office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 331-9094 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Council Bluffs Social Security office?: You can reach the office at (866) 331-9094 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Council Bluffs Social Security office serve?: Besides Council Bluffs, this is the closest office for about 57 surrounding communities, including Omaha, Carter Lake, Bellevue, Offutt AFB, Crescent. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Council Bluffs?: The next-closest field office is in Omaha, about 10 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Council Bluffs office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.