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Council Bluffs, IA Social Security office at 20 Arena Way, 51501

20 Arena Way, Suite 1, Council Bluffs, IA 51501

Verified against the SSA directory on June 2, 2026

The Council Bluffs Social Security office is one of 17 field offices in Iowa, serving Pottawattamie County and the surrounding area. It is the closest office for residents of Council Bluffs and 57 nearby communities, roughly 610,000 people. The nearest other Social Security office is in Omaha, about 10 miles away.

nearby towns served
57
people in service area
610K
to next-nearest office
10 mi
offices in Iowa
17
county
Pottawattamie County

Address

20 Arena Way
Suite 1
Council Bluffs, IA 51501

Get directions

Phone

National:
1-800-772-1213
TTY:
1-800-325-0778
Fax: (833) 950-2936

Council Bluffs office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday 9am to 4pm
Tuesday 9am to 4pm
Wednesday 9am to 4pm
Thursday 9am to 4pm
Friday 9am to 4pm
Saturday Closed
Sunday Closed

Before you visit

  • Most services now require an appointment. Call ahead at (866) 331-9094 or 1-800-772-1213 to book one.
  • Bring a photo ID and your Social Security number.
  • Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
  • Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Council Bluffs office

  • Take I-80 to the 24th St exit.
  • Go north on 24th St to Mid America drive.
  • Go west on Mid America drive to Arena Way.
  • We are located just north of the Bass Pro Shop.

Council Bluffs office location

41.23704, -95.89209 View on OpenStreetMap →

Services at the Council Bluffs Social Security office

Staff at the Council Bluffs office handle the full range of Social Security business, including:

  • Apply for a new or replacement Social Security card
  • Apply for retirement, disability (SSDI), or SSI benefits
  • Change your name on your Social Security record
  • Update direct deposit and mailing address
  • Request proof of benefits or a benefit verification letter
  • Get help enrolling in Medicare
  • Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Closest Social Security office for nearby towns

These nearby towns do not have a separate active Social Security office page here. Based on town and office coordinates, the Council Bluffs office is the closest active office listed for them. Use this page for the office address, hours, phone number, and directions.

Nearby town Closest office Distance
Carter Lake, IA Council Bluffs office 3.9 mi
Bellevue, NE Council Bluffs office 6.9 mi
Offutt AFB, NE Council Bluffs office 8.2 mi
Crescent, IA Council Bluffs office 9 mi
Weston, IA Council Bluffs office 10.6 mi
La Platte, NE Council Bluffs office 11.3 mi
Mineola, IA Council Bluffs office 12.1 mi
McClelland, IA Council Bluffs office 12.6 mi
Treynor, IA Council Bluffs office 14.5 mi
Underwood, IA Council Bluffs office 15.2 mi
Glenwood, IA Council Bluffs office 15.3 mi
Plattsmouth, NE Council Bluffs office 15.6 mi
Show all 55 nearby towns closest to this office
Nearby town Closest office Distance
Pacific Junction, IA Council Bluffs office 15.8 mi
Silver City, IA Council Bluffs office 15.8 mi
Bentley, IA Council Bluffs office 17.1 mi
Loveland, IA Council Bluffs office 18 mi
Neola, IA Council Bluffs office 20.5 mi
Missouri Valley, IA Council Bluffs office 22.1 mi
Murray, NE Council Bluffs office 22.3 mi
Malvern, IA Council Bluffs office 22.7 mi
Minden, IA Council Bluffs office 24.1 mi
Macedonia, IA Council Bluffs office 24.4 mi
Carson, IA Council Bluffs office 24.6 mi
Bartlett, IA Council Bluffs office 24.8 mi
Henderson, IA Council Bluffs office 24.9 mi
Hastings, IA Council Bluffs office 25.2 mi
Oakland, IA Council Bluffs office 26.2 mi
Tabor, IA Council Bluffs office 26.2 mi
Logan, IA Council Bluffs office 28.6 mi
Nehawka, NE Council Bluffs office 28.6 mi
Persia, IA Council Bluffs office 29 mi
Hancock, IA Council Bluffs office 29.4 mi
Shelby, IA Council Bluffs office 29.5 mi
Emerson, IA Council Bluffs office 29.7 mi
Thurman, IA Council Bluffs office 29.8 mi
Randolph, IA Council Bluffs office 30.3 mi
Avoca, IA Council Bluffs office 33.2 mi
Anderson, IA Council Bluffs office 33.6 mi
Percival, IA Council Bluffs office 34 mi
Tennant, IA Council Bluffs office 34 mi
Portsmouth, IA Council Bluffs office 34.5 mi
Imogene, IA Council Bluffs office 34.6 mi
Woodbine, IA Council Bluffs office 36 mi
Sidney, IA Council Bluffs office 36.1 mi
Corley, IA Council Bluffs office 37.5 mi
Red Oak, IA Council Bluffs office 38.1 mi
Elliott, IA Council Bluffs office 38.3 mi
Walnut, IA Council Bluffs office 38.5 mi
Nebraska City, NE Council Bluffs office 38.8 mi
Griswold, IA Council Bluffs office 39.2 mi
Coburg, IA Council Bluffs office 39.4 mi
Essex, IA Council Bluffs office 41.3 mi
Farragut, IA Council Bluffs office 41.6 mi
Riverton, IA Council Bluffs office 41.6 mi
Marne, IA Council Bluffs office 43.1 mi

Browse all Iowa offices →

Other Social Security offices near Council Bluffs

More Social Security help

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Frequently asked questions about the Council Bluffs office

What are the hours of the Council Bluffs Social Security office?
The Council Bluffs office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Council Bluffs office?
Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 331-9094 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Council Bluffs Social Security office?
You can reach the office at (866) 331-9094 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Council Bluffs Social Security office serve?
Besides Council Bluffs, this is the closest office for about 57 surrounding communities, including Omaha, Carter Lake, Bellevue, Offutt AFB, Crescent. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Council Bluffs?
The next-closest field office is in Omaha, about 10 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Council Bluffs office?
In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.