What are the hours of the Carolina Social Security office?

The Carolina office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Carolina office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (833) 882-1202 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Carolina Social Security office?

You can reach the office at (833) 882-1202 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Is there another Social Security office near Carolina?

The next-closest field office is in San Juan, about 8.3 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Carolina office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Carolina Social Security Office

5829 Ave 65inf Ste 201, Escorial Shopping Ct, Carolina, PR 00987

Verified against the SSA directory on May 23, 2026

The Carolina Social Security office is one of 14 field offices in Puerto Rico. The nearest other Social Security office is in San Juan, about 8.3 miles away.

to next-nearest office: 8.3 mi
offices in Puerto Rico: 14

Address

5829 Ave 65inf Ste 201
Escorial Shopping Ct
Carolina, PR 00987

Get directions

Phone

Local:: (833) 882-1202
National:: 1-800-772-1213
TTY:: 1-800-325-0778

Carolina office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (833) 882-1202 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Carolina office

Escorial Plaza Shopping Center-old El Comandante Race Track Caribbean Cinema building Accross from Sams Club.

Carolina office location

Open this location on OpenStreetMap →

18.37493, -65.94035 View on OpenStreetMap →

Services at the Carolina Social Security office

Staff at the Carolina office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Other Social Security offices near Carolina

More Social Security help

All Puerto Rico offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Carolina office

What are the hours of the Carolina Social Security office?: The Carolina office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Carolina office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (833) 882-1202 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Carolina Social Security office?: You can reach the office at (833) 882-1202 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Is there another Social Security office near Carolina?: The next-closest field office is in San Juan, about 8.3 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Carolina office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.