What are the hours of the Charleston Social Security office?

The Charleston office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Charleston office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 527-9305 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Charleston Social Security office?

You can reach the office at (888) 527-9305 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Charleston Social Security office serve?

Besides Charleston, this is the closest office for about 32 surrounding communities, including South Charleston, Dunbar, Malden, Rand, Big Chimney. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Charleston?

The next-closest field office is in St Albans, about 11 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Charleston office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Charleston Social Security Office

500 Quarrier Street, Suite 300, Charleston, WV 25301

Verified against the SSA directory on May 23, 2026

The Charleston Social Security office is one of 16 field offices in West Virginia, serving Kanawha County and the surrounding area. It is the closest office for residents of Charleston and 32 nearby communities, roughly 46,000 people. The nearest other Social Security office is in St Albans, about 11 miles away.

nearby towns served: 32
people in service area: 46K
to next-nearest office: 11 mi
offices in West Virginia: 16
county: Kanawha County

Address

500 Quarrier Street
Suite 300
Charleston, WV 25301

Get directions

Phone

Local:: (888) 527-9305
National:: 1-800-772-1213
TTY:: 1-800-325-0778

Charleston office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (888) 527-9305 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Charleston office

Leon Sullivan Way exit off i-64/i-77.
Right at 3rd Traffic light onto Quarrier Street to 500 block.
Office is in Charleston Federal Center.
Parking is available in front of the Charleston Federal Center and also in the parking Garage at Town Center Mall.

Charleston office location

Open this location on OpenStreetMap →

38.35178, -81.63664 View on OpenStreetMap →

Services at the Charleston Social Security office

Staff at the Charleston office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Charleston office

Many nearby towns have no Social Security office of their own, so the Charleston office is their closest option. It's the nearest field office for 32 surrounding communities, the largest is South Charleston (13,352 residents):

Town	Distance	Population
South Charleston, WV	3.6 mi	13,352
Dunbar, WV	5.5 mi	7,330
Pinch, WV	9.3 mi	3,538
Coal Fork, WV	6.7 mi	1,547
Marmet, WV	8.3 mi	1,473
Chesapeake, WV	10.4 mi	1,313
Belle, WV	9.9 mi	1,146
Elkview, WV	10.5 mi	1,095
Rand, WV	6.3 mi	977
Malden, WV	5.6 mi	657
Dupont City, WV	6.9 mi	491
Big Chimney, WV	6.6 mi	484

…and 20 more nearby communities closest to this office.

Browse all West Virginia offices →

Other Social Security offices near Charleston

More Social Security help

All West Virginia offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Charleston office

What are the hours of the Charleston Social Security office?: The Charleston office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Charleston office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 527-9305 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Charleston Social Security office?: You can reach the office at (888) 527-9305 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Charleston Social Security office serve?: Besides Charleston, this is the closest office for about 32 surrounding communities, including South Charleston, Dunbar, Malden, Rand, Big Chimney. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Charleston?: The next-closest field office is in St Albans, about 11 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Charleston office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.