Hilo Social Security Office

Directions to the Hilo office

• 111 E Puainako St, suite 710 is located at the Prince Kuhio Shopping Pla Za, we are next to the Phone Center across from Macy's Women's Store.
• West Hawaii(kona, Kealakekua, Cpt Cook) is over 2 hours from the office.
• Telephone/mail service is Recommended for Residents Outside Hilo Area.
• We Encourage you to visit our Website at www.socialsecurity.gov for Onli Ne services.
• You can File Retirement and Disability Applications online, Other services are available online.

Hilo office location

Services at the Hilo Social Security office

Staff at the Hilo office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Hilo office

Many nearby towns have no Social Security office of their own, so the Hilo office is their closest option. It's the nearest field office for 50 surrounding communities, the largest is Ainaloa (3,636 residents):

…and 38 more nearby communities closest to this office.

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Other Social Security offices near Hilo

More Social Security help

Frequently asked questions about the Hilo office

What are the hours of the Hilo Social Security office?

The Hilo office is generally open 8:30am to 3:30pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Hilo office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (855) 572-4860 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Hilo Social Security office?

You can reach the office at (855) 572-4860 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Hilo Social Security office serve?

Besides Hilo, this is the closest office for about 50 surrounding communities, including Fern Acres, Hawaiian Acres, Eden Roc, Mountain View, Fern Forest. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Hilo?

The next-closest field office is in Wailuku, about 133 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Hilo office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.