Kapolei Social Security Office

Directions to the Kapolei office

• We are located in the Kapolei Pacific Center on Manawai Street across the Kapolei Public Library.
• From Town take H1 to the Makakilo/kalaeloa exit.
• Take A left on Makakilo drive and turn right onto Farrington Highway.
• Continue on Farrington Highway and turn left onto Manawai Street.
• We are Loc Ated across the Street from the Public Library and next to Cole Academy.

Kapolei office location

Services at the Kapolei Social Security office

Staff at the Kapolei office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Kapolei office

Many nearby towns have no Social Security office of their own, so the Kapolei office is their closest option. It's the nearest field office for 59 surrounding communities, the largest is Waipahu (38,276 residents):

…and 47 more nearby communities closest to this office.

Browse all Hawaii offices →

Other Social Security offices near Kapolei

More Social Security help

Frequently asked questions about the Kapolei office

What are the hours of the Kapolei Social Security office?

The Kapolei office is generally open 8:30am to 3:30pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Kapolei office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (855) 572-4866 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Kapolei Social Security office?

You can reach the office at (855) 572-4866 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Kapolei Social Security office serve?

Besides Kapolei, this is the closest office for about 59 surrounding communities, including Makakilo, Kalaeloa, Ewa Villages, Ko Olina, Ewa Gentry. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Kapolei?

The next-closest field office is in Honolulu, about 14 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Kapolei office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.