Rochester Social Security Office

Directions to the Rochester office

• Located in the Hsbc building which is behind Midtown Plaza and Adjacent to Xerox Tower.
• Parking is Avaiable in the building Underground parking Lot, Handicap parking Spaces are Avaiable.
• The building is Handicap Accessible, we are located on Major Bus routes.
• There is also Metered parking on the Streets Surrounding the building.

Rochester office location

Services at the Rochester Social Security office

Staff at the Rochester office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Rochester office

Many nearby towns have no Social Security office of their own, so the Rochester office is their closest option. It's the nearest field office for 60 surrounding communities, the largest is Irondequoit (50,548 residents):

…and 48 more nearby communities closest to this office.

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Other Social Security offices near Rochester

More Social Security help

Frequently asked questions about the Rochester office

What are the hours of the Rochester Social Security office?

The Rochester office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Rochester office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 964-2045 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Rochester Social Security office?

You can reach the office at (866) 964-2045 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Rochester Social Security office serve?

Besides Rochester, this is the closest office for about 60 surrounding communities, including Brighton, Brighton (CDP), Irondequoit, Irondequoit (CDP), Gates (CDP). There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Rochester?

Yes, Rochester has more than one Social Security office. The next-closest is on 4050 W Ridge Rd, about 8.0 miles away. Every nearby office is listed on this page with its distance and a link.

Can I replace my Social Security card without visiting the Rochester office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.