What are the hours of the Rochester Social Security office?

The Rochester office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Rochester office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 331-2204 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Rochester Social Security office?

You can reach the office at (866) 331-2204 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Rochester Social Security office serve?

Besides Rochester, this is the closest office for about 19 surrounding communities, including Greece (CDP), Greece, North Gates, Spencerport, Gates. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Rochester?

Yes, Rochester has more than one Social Security office. The next-closest is on 200 E. Main St, about 8.0 miles away. Every nearby office is listed on this page with its distance and a link.

Can I replace my Social Security card without visiting the Rochester office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Rochester Social Security Office

4050 W Ridge Rd, 2nd Floor, Rochester, NY 14626

Verified against the SSA directory on May 23, 2026

The Rochester Social Security office is one of 67 field offices in New York, serving Ulster County and the surrounding area. It is the closest office for residents of Rochester and 19 nearby communities, roughly 259,000 people. Rochester has more than one office, the next-closest is on 200 E. Main St, about 8.0 miles away (see all nearby offices below).

offices in Rochester: 2
nearby towns served: 19
people in service area: 259K
to next-nearest office: 8.0 mi
offices in New York: 67
county: Ulster County

Address

4050 W Ridge Rd
2nd Floor
Rochester, NY 14626

Get directions

Phone

Local:: (866) 331-2204
National:: 1-800-772-1213
TTY:: 1-800-325-0778

Rochester office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (866) 331-2204 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Rochester office

Office is located in Kohl's Dept Store Plaza near the intersection of Elmgrove Road to enter Plaza Driveway and follow Road past Kohl's to Stand-Alone building to office is located on the second floor.

Rochester office location

Open this location on OpenStreetMap →

43.21706, -77.73632 View on OpenStreetMap →

Services at the Rochester Social Security office

Staff at the Rochester office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Rochester office

Many nearby towns have no Social Security office of their own, so the Rochester office is their closest option. It's the nearest field office for 19 surrounding communities, the largest is Greece (96,231 residents):

Town	Distance	Population
Greece, NY	2.9 mi	96,231
Gates, NY	4.6 mi	28,975
Ogden, NY	5.1 mi	20,293
Parma, NY	4.8 mi	16,179
Greece (CDP), NY	2.2 mi	14,477
Sweden, NY	9.9 mi	13,160
North Gates, NY	3.3 mi	9,740
Brockport, NY	10.2 mi	6,961
Clarkson, NY	10.1 mi	6,845
Hilton, NY	5.7 mi	5,985
Clarkson (CDP), NY	9.7 mi	5,046
Spencerport, NY	4 mi	3,685

…and 7 more nearby communities closest to this office.

Browse all New York offices →

Other Social Security offices near Rochester

More Social Security help

All New York offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Rochester office

What are the hours of the Rochester Social Security office?: The Rochester office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Rochester office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 331-2204 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Rochester Social Security office?: You can reach the office at (866) 331-2204 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Rochester Social Security office serve?: Besides Rochester, this is the closest office for about 19 surrounding communities, including Greece (CDP), Greece, North Gates, Spencerport, Gates. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Rochester?: Yes, Rochester has more than one Social Security office. The next-closest is on 200 E. Main St, about 8.0 miles away. Every nearby office is listed on this page with its distance and a link.
Can I replace my Social Security card without visiting the Rochester office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.