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Cleveland, OH Social Security office at 15250 S. Waterloo Rd, 44110

15250 S. Waterloo Rd, Cleveland, OH 44110

Verified against the SSA directory on July 2, 2026

The Cleveland Social Security office is one of 56 field offices in Ohio, serving Cuyahoga County and the surrounding area. It is the closest office for residents of Cleveland and 13 nearby communities, roughly 205,000 people. Cleveland has more than one office, the next-closest is on 11601 Shaker Blvd, about 5.9 miles away (see all nearby offices below).

offices in Cleveland
4
nearby towns served
13
people in service area
205K
to next-nearest office
5.9 mi
offices in Ohio
56
county
Cuyahoga County

Address

15250 S. Waterloo Rd
Cleveland, OH 44110

Get directions

Phone

National:
1-800-772-1213
TTY:
1-800-325-0778
Fax: (833) 596-0583

Cleveland office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday 9am to 4pm
Tuesday 9am to 4pm
Wednesday 9am to 4pm
Thursday 9am to 4pm
Friday 9am to 4pm
Saturday Closed
Sunday Closed

Before you visit

  • Most services now require an appointment. Call ahead at (866) 592-1802 or 1-800-772-1213 to book one.
  • Bring a photo ID and your Social Security number.
  • Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
  • Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Cleveland office

  • Directions to Cleveland Ne take the 152nd Street exit off of I-90.
  • Office is located south of I-90 across from Bp Gas Station on the corner of E.
  • 152nd and S.
  • Waterloo.
  • Driveway is to the east of the building on S.
  • Waterloo.

Cleveland office location

41.56729, -81.57520 View on OpenStreetMap →

Services at the Cleveland Social Security office

Staff at the Cleveland office handle the full range of Social Security business, including:

  • Apply for a new or replacement Social Security card
  • Apply for retirement, disability (SSDI), or SSI benefits
  • Change your name on your Social Security record
  • Update direct deposit and mailing address
  • Request proof of benefits or a benefit verification letter
  • Get help enrolling in Medicare
  • Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Closest Social Security office for nearby towns

These nearby towns do not have a separate active Social Security office page here. Based on town and office coordinates, the Cleveland office is the closest active office listed for them. Use this page for the office address, hours, phone number, and directions.

Nearby town Closest office Distance
East Cleveland, OH Cleveland office 2.4 mi
Bratenahl, OH Cleveland office 3.1 mi
Euclid, OH Cleveland office 3.1 mi
Cleveland Heights, OH Cleveland office 3.4 mi
Richmond Heights, OH Cleveland office 3.5 mi
South Euclid, OH Cleveland office 4.2 mi
Highland Heights, OH Cleveland office 5.1 mi
Wickliffe, OH Cleveland office 6.8 mi
Willowick, OH Cleveland office 7.2 mi
Willoughby Hills, OH Cleveland office 8.4 mi
Eastlake, OH Cleveland office 8.8 mi
Lakeline, OH Cleveland office 8.9 mi
Show all 13 nearby towns closest to this office
Nearby town Closest office Distance
Timberlake, OH Cleveland office 9.6 mi

Browse all Ohio offices →

Other Social Security offices near Cleveland

More Social Security help

All Ohio offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Cleveland office

What are the hours of the Cleveland Social Security office?
The Cleveland office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Cleveland office?
Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 592-1802 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Cleveland Social Security office?
You can reach the office at (866) 592-1802 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Cleveland Social Security office serve?
Besides Cleveland, this is the closest office for about 13 surrounding communities, including East Cleveland, Bratenahl, Euclid, Cleveland Heights, Richmond Heights. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Cleveland?
Yes, Cleveland has more than one Social Security office. The next-closest is on 11601 Shaker Blvd, about 5.9 miles away. Every nearby office is listed on this page with its distance and a link.
Can I replace my Social Security card without visiting the Cleveland office?
In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.