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Waterloo, IA Social Security office at 3121 Greyhound Dr, 50701

3121 Greyhound Dr, Waterloo, IA 50701

Verified against the SSA directory on July 2, 2026

The Waterloo Social Security office is one of 17 field offices in Iowa, serving Black Hawk County and the surrounding area. It is the closest office for residents of Waterloo and 63 nearby communities, roughly 122,000 people. The nearest other Social Security office is in Marshalltown, about 41 miles away.

nearby towns served
63
people in service area
122K
to next-nearest office
41 mi
offices in Iowa
17
county
Black Hawk County

Address

3121 Greyhound Dr
Waterloo, IA 50701

Get directions

Phone

National:
1-800-772-1213
TTY:
1-800-325-0778
Fax: (833) 515-0425

Waterloo office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday 9am to 4pm
Tuesday 9am to 4pm
Wednesday 9am to 4pm
Thursday 9am to 4pm
Friday 9am to 4pm
Saturday Closed
Sunday Closed

Before you visit

  • Most services now require an appointment. Call ahead at (888) 456-9554 or 1-800-772-1213 to book one.
  • Bring a photo ID and your Social Security number.
  • Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
  • Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Waterloo office

Located at Northwest corner of Highway 20 and Highway 63, just south of Ridgeway; behind the old Dog Track.

Waterloo office location

42.46738, -92.40423 View on OpenStreetMap →

Services at the Waterloo Social Security office

Staff at the Waterloo office handle the full range of Social Security business, including:

  • Apply for a new or replacement Social Security card
  • Apply for retirement, disability (SSDI), or SSI benefits
  • Change your name on your Social Security record
  • Update direct deposit and mailing address
  • Request proof of benefits or a benefit verification letter
  • Get help enrolling in Medicare
  • Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Closest Social Security office for nearby towns

These nearby towns do not have a separate active Social Security office page here. Based on town and office coordinates, the Waterloo office is the closest active office listed for them. Use this page for the office address, hours, phone number, and directions.

Nearby town Closest office Distance
Cedar Falls, IA Waterloo office 4.7 mi
Hudson, IA Waterloo office 4.9 mi
Evansdale, IA Waterloo office 6.3 mi
Elk Run Heights, IA Waterloo office 7.5 mi
Washburn, IA Waterloo office 8 mi
Raymond, IA Waterloo office 9.4 mi
Gilbertville, IA Waterloo office 10.3 mi
Dike, IA Waterloo office 11.4 mi
Janesville, IA Waterloo office 12.7 mi
New Hartford, IA Waterloo office 13.1 mi
Reinbeck, IA Waterloo office 14.1 mi
Dunkerton, IA Waterloo office 14.3 mi
Show all 63 nearby towns closest to this office
Nearby town Closest office Distance
Denver, IA Waterloo office 14.5 mi
La Porte City, IA Waterloo office 15.1 mi
Morrison, IA Waterloo office 16.2 mi
Stout, IA Waterloo office 16.2 mi
Jesup, IA Waterloo office 17.3 mi
Waverly, IA Waterloo office 18.2 mi
Readlyn, IA Waterloo office 18.6 mi
Shell Rock, IA Waterloo office 19.1 mi
Traer, IA Waterloo office 19.2 mi
Grundy Center, IA Waterloo office 20 mi
Lincoln, IA Waterloo office 20.4 mi
Holland, IA Waterloo office 20.8 mi
Parkersburg, IA Waterloo office 20.9 mi
Dysart, IA Waterloo office 21 mi
Mount Auburn, IA Waterloo office 21.6 mi
Fairbank, IA Waterloo office 21.7 mi
Brandon, IA Waterloo office 23.1 mi
Tripoli, IA Waterloo office 24.7 mi
Aplington, IA Waterloo office 25.7 mi
Clarksville, IA Waterloo office 25.7 mi
Independence, IA Waterloo office 26.2 mi
Plainfield, IA Waterloo office 27.1 mi
Wellsburg, IA Waterloo office 27.2 mi
Hazleton, IA Waterloo office 27.8 mi
Allison, IA Waterloo office 28 mi
Oelwein, IA Waterloo office 28.7 mi
Frederika, IA Waterloo office 29 mi
Westgate, IA Waterloo office 29.5 mi
Sumner, IA Waterloo office 30.7 mi
Stanley, IA Waterloo office 32.5 mi
Ackley, IA Waterloo office 33.5 mi
Maynard, IA Waterloo office 33.9 mi
Nashua, IA Waterloo office 34.1 mi
Winthrop, IA Waterloo office 34.1 mi
Fredericksburg, IA Waterloo office 35.9 mi
Aurora, IA Waterloo office 36 mi
Randalia, IA Waterloo office 38 mi
Ionia, IA Waterloo office 39.2 mi
Lamont, IA Waterloo office 39.8 mi
Hawkeye, IA Waterloo office 39.9 mi
Fayette, IA Waterloo office 40.1 mi
New Hampton, IA Waterloo office 41.1 mi
Arlington, IA Waterloo office 42.1 mi
Lawler, IA Waterloo office 43.6 mi
Waucoma, IA Waterloo office 44.8 mi
West Union, IA Waterloo office 45.7 mi
Wadena, IA Waterloo office 46 mi
St Lucas, IA Waterloo office 47.8 mi
Jackson Junction, IA Waterloo office 48.6 mi
Fort Atkinson, IA Waterloo office 52.5 mi
Protivin, IA Waterloo office 54.2 mi

Browse all Iowa offices →

Other Social Security offices near Waterloo

More Social Security help

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Frequently asked questions about the Waterloo office

What are the hours of the Waterloo Social Security office?
The Waterloo office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Waterloo office?
Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 456-9554 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Waterloo Social Security office?
You can reach the office at (888) 456-9554 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Waterloo Social Security office serve?
Besides Waterloo, this is the closest office for about 63 surrounding communities, including Cedar Falls, Hudson, Evansdale, Elk Run Heights, Washburn. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Waterloo?
The next-closest field office is in Marshalltown, about 41 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Waterloo office?
In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.