Waterloo Social Security Office

Directions to the Waterloo office

Located at Northwest corner of Highway 20 and Highway 63, just south of Ridgeway; behind the old Dog Track.

Waterloo office location

Services at the Waterloo Social Security office

Staff at the Waterloo office handle the full range of Social Security business, including:

• Apply for a new or replacement Social Security card
• Apply for retirement, disability (SSDI), or SSI benefits
• Change your name on your Social Security record
• Update direct deposit and mailing address
• Request proof of benefits or a benefit verification letter
• Get help enrolling in Medicare
• Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Waterloo office

Many nearby towns have no Social Security office of their own, so the Waterloo office is their closest option. It's the nearest field office for 63 surrounding communities, the largest is Cedar Falls (40,388 residents):

…and 51 more nearby communities closest to this office.

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Other Social Security offices near Waterloo

More Social Security help

Frequently asked questions about the Waterloo office

What are the hours of the Waterloo Social Security office?

The Waterloo office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Waterloo office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (888) 456-9554 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Waterloo Social Security office?

You can reach the office at (888) 456-9554 (TTY 1-800-325-0778), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Waterloo Social Security office serve?

Besides Waterloo, this is the closest office for about 63 surrounding communities, including Cedar Falls, Hudson, Evansdale, Elk Run Heights, Washburn. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Waterloo?

The next-closest field office is in Marshalltown, about 41 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Waterloo office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.