What are the hours of the Waterville Social Security office?

The Waterville office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.

Do I need an appointment at the Waterville office?

Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 931-9169 or 1-800-772-1213 to book one and reduce your wait.

What is the phone number for the Waterville Social Security office?

You can reach the office at (866) 931-9169 (TTY 1-207-872-9230), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.

Which towns does the Waterville Social Security office serve?

Besides Waterville, this is the closest office for about 76 surrounding communities, including Winslow (CDP), Fairfield (CDP), Winslow, Oakland (CDP), Oakland. There's a full list of nearby towns and distances on this page.

Is there another Social Security office near Waterville?

The next-closest field office is in Augusta, about 17 miles away. Other nearby offices are listed on this page with their distances.

Can I replace my Social Security card without visiting the Waterville office?

In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.

Waterville Social Security Office

14 Colby Street, Waterville, ME 04901

Verified against the SSA directory on May 23, 2026

The Waterville Social Security office is one of 8 field offices in Maine, serving Kennebec County and the surrounding area. It is the closest office for residents of Waterville and 76 nearby communities, roughly 147,000 people. The nearest other Social Security office is in Augusta, about 17 miles away.

nearby towns served: 76
people in service area: 147K
to next-nearest office: 17 mi
offices in Maine: 8
county: Kennebec County

Address

14 Colby Street
Waterville, ME 04901

Get directions

Phone

Local:: (866) 931-9169
National:: 1-800-772-1213
TTY:: 1-207-872-9230

Waterville office hours

Hours below

Open 9am-4pm, Monday to Friday. Closed weekends and federal holidays.

Monday	9am to 4pm
Tuesday	9am to 4pm
Wednesday	9am to 4pm
Thursday	9am to 4pm
Friday	9am to 4pm
Saturday	Closed
Sunday	Closed

Before you visit

Most services now require an appointment. Call ahead at (866) 931-9169 or 1-800-772-1213 to book one.
Bring a photo ID and your Social Security number.
Bring original documents for your request, for a new or replacement card, proof of identity and citizenship or immigration status.
Many tasks don't need a visit: replace a card, get a benefit letter, or update direct deposit online at ssa.gov.

Directions to the Waterville office

14 Colby Street next to the Waterville District Court.

Waterville office location

Open this location on OpenStreetMap →

44.55756, -69.62722 View on OpenStreetMap →

Services at the Waterville Social Security office

Staff at the Waterville office handle the full range of Social Security business, including:

Apply for a new or replacement Social Security card
Apply for retirement, disability (SSDI), or SSI benefits
Change your name on your Social Security record
Update direct deposit and mailing address
Request proof of benefits or a benefit verification letter
Get help enrolling in Medicare
Check the status of an application or appeal

Want to prepare first? See our guides on getting an award letter, checking your earnings record, and when to claim retirement.

Towns served by the Waterville office

Many nearby towns have no Social Security office of their own, so the Waterville office is their closest option. It's the nearest field office for 76 surrounding communities, the largest is Winslow (7,952 residents):

Town	Distance	Population
Winslow, ME	3.4 mi	7,952
Fairfield, ME	6.7 mi	6,496
Oakland, ME	5.4 mi	6,260
Winslow (CDP), ME	0.8 mi	4,908
Vassalboro, ME	8.9 mi	4,534
Clinton, ME	8.6 mi	3,370
Benton, ME	5.8 mi	2,734
Oakland (CDP), ME	4.8 mi	2,324
Fairfield (CDP), ME	2.6 mi	2,298
Albion, ME	9.6 mi	2,035
Clinton (CDP), ME	8.2 mi	1,227
Smithfield, ME	10.3 mi	936

…and 64 more nearby communities closest to this office.

Browse all Maine offices →

Other Social Security offices near Waterville

More Social Security help

All Maine offices Every field office in the state, by city. Find an office near you Sort offices by distance from your location. Average retirement check by age What people actually receive at each claiming age. Avoid Social Security scams When SSA really calls, and the red flags to watch.

Frequently asked questions about the Waterville office

What are the hours of the Waterville Social Security office?: The Waterville office is generally open 9am to 4pm, Monday through Friday, and closed on weekends and federal holidays. The live status and full weekly hours are at the top of this page, call ahead, as hours can change.
Do I need an appointment at the Waterville office?: Since 2025, the Social Security Administration asks most visitors to schedule an appointment before visiting a field office. Call (866) 931-9169 or 1-800-772-1213 to book one and reduce your wait.
What is the phone number for the Waterville Social Security office?: You can reach the office at (866) 931-9169 (TTY 1-207-872-9230), or use the SSA national line at 1-800-772-1213 (TTY 1-800-325-0778), Monday to Friday.
Which towns does the Waterville Social Security office serve?: Besides Waterville, this is the closest office for about 76 surrounding communities, including Winslow (CDP), Fairfield (CDP), Winslow, Oakland (CDP), Oakland. There's a full list of nearby towns and distances on this page.
Is there another Social Security office near Waterville?: The next-closest field office is in Augusta, about 17 miles away. Other nearby offices are listed on this page with their distances.
Can I replace my Social Security card without visiting the Waterville office?: In most states you can request a replacement card online with a free my Social Security account at ssa.gov, no office visit needed. You can also check applications, request benefit letters, and update direct deposit there.